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Manager, Communications

Canadian Hearing Services

Toronto, ON, Canada Hybrid Full-time

Posted 2026-05-14

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Job Description

THE ORGANIZATION

Canadian Hearing Services is a proud Canadian not-for-profit and the country's leading provider of programs, services, education, and products that enable the Deaf and hard of hearing community to overcome barriers to participation. Building on 85 years of experience, our team is committed to upholding the highest standards, as recognized by Accreditation Canada's Exemplary Standing. We proudly offer scholarships to students in need across the country, and we are the largest nonprofit organization in Canada funding research that improves the quality of life for Deaf and hard of hearing people, through CHS Hearing Research International.

THE OPPORTUNITY

Looking for a company that inspires passion and creativity, where you can be part of a team that creates a lasting impact on lives across Canada? Canadian Hearing Services is looking for you.

Canadian Hearing Services (CHS) has an opening for a Manager, Communications. Reporting to the Associate Director, Brand & Communications, the Communications Manager leads and integrates communications, brand management, social media, media relations, and creative services to support organizational object. This role drives consistent, high-quality communications across all channels. Through strategic storytelling, media engagement, employee communications, and brand stewardship, the role connects strategy to execution while strengthening organizational visibility, engagement, and reputation.

This is a permanent, full-time position working Monday – Friday, 9:00 a.m. – 5:00 p.m. This is also a hybrid position and will require travel for business.

This posting is for an existing vacancy.

Who You Are

The ideal Manager, Communications embodies the following characteristics:

•Exceptional Leadership Skills: The ideal candidate possesses excellent leadership, communication, and conflict-resolution skills. Experience working with diverse populations.
•Strong organizational, administrative, and communications, PR, or Brand communications abilities.
•Superior Communication Skills: Adept in both verbal and written communication. ASL proficiency or willingness to learn.
•Technical Proficiency: Strong administrative abilities with a necessary command of proficiency in Microsoft Office and marketing tools
•Travel: Ability and willingness to engage in extensive provincial travel as required.

What You Will Do

Communications Strategy & Execution:

•Supporting the development, execution, and measurement of external and internal communications across multiple channels, including e-newsletters, annual reports, marketing publications, event material, website content, video, memos, and social media.
•Expanding and supporting communications strategies and tactics to drive higher levels of engagement, with both external and internal audiences within Deaf and hard of hearing communities, as well as other key stakeholders.
•Assist Associate Director, Brand & Communications, with crisis communication plans and content to effectively communicate during any issues impacting the organization's operations and reputation.
•Collaborate with Marketing, external agencies, and internal programs and services teams to deliver integrated marketing and communication campaigns.
•Enhance communications processes and reporting.
•Manage multiple projects and priorities.
•Provide guidance across teams.
•Handle sensitive communication with discretion.
•Build and maintain a wide network of media contacts and ensure that an effective media outreach strategy is developed and deployed to position Canadian Hearing Service's as the country's leading provider of services, products, and education for Deaf and hard of hearing individuals.
•Respond to media inquiries: responsible for providing timely responses and arranging interviews, statements, and spokesperson opportunities to support organizational priorities.

Brand Communications & Management:

•Support the execution and ongoing evolution of the organization's brand strategy, ensuring consistency and alignment across all communications and channels.
•Operationalize brand standards by managing the day-to-day application of brand guidelines across internal and external materials, including presentations, collateral, and digital assets.
•Collaborate with internal teams to ensure brand consistency across social media, public relations, events, and creative services initiatives.
•Manage the development, rollout, and adoption of brand guidelines, providing guidance and support to teams to ensure alignment with brand standards, vision, and mission.
•Contribute to brand-building initiatives by coordinating campaigns and communications that enhance brand visibility, recognition, and reputation.

Social Media Management:

•Develop and execute a comprehensive social media strategy that strengthens brand presence, engagement, and alignment with organizational goals.
•Establish, monitor, and analyze key performance indicators (KPIs) to measure effectiveness and inform continuous improvement.
•Oversee day-to-day social media activities to ensure consistent voice, tone, and brand standards across all platforms.
•Conduct ongoing social listening to identify trends, audience insights, and emerging issues, and provide regular reporting with actionable recommendations.
•Oversee day-to-day social media activities to ensure consistent voice, tone, and brand standards across all platforms.

Creative Services Management:

•Manage the in-house Creative Services department, the Supervisor, Graphic Design, the overall creative process and graphic design projects, ensuring brand consistency, and project/department milestones/goals are met according to approved timelines and budgets.
•Manage graphic design resources, budget, and requests for external designers.
•Establish and implement design standards and processes to produce consistent and high-quality results.
•Ensure creative teams' work is high quality, error-free, and client ready.

What Qualifications You Bring

•5–7+ years of experience in Communications, PR, or Brand Communications.
•Bachelor's degree in a related field.
•Strong project management and organizational skills.
•Advanced writing and storytelling abilities.
•Experience with social media strategy and analytics.
•Knowledge of media relations and crisis communications.
•Experience in managing creative services.
•Proficiency in Microsoft Office and marketing tools.
•Strong communication and interpersonal skills.
•Ability to collaborate and influence stakeholders.
•Detail-oriented and organized.
•Strategic thinking and execution.
•Analytical and problem-solving skills.
•Ability to handle confidential information.
•Team-oriented mindset.

We offer a competitive and robust benefits plan to support our employees.

•A range of vacation days and sick leave options to support the physical and emotional well-being of our team.
•Remote, hybrid position.
•Group Registered Retirement Savings Plan (RRSP).
•Employee Assistance Program.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request. CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.