Staff AI TechOps Lead

Staff AI TechOps Lead

Location: Remote (United States | Canada)

Employment Type: Full time

Location Type: Remote

Department: Customer Experience

Overview

1Password is growing. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

At 1Password, we believe in equipping our Customer Experience teams with the most innovative tools, processes, and insights possible, supported by modern AI capabilities. We're looking for an Automation & AI Engineer to join our CX TechOps team who excels at designing, building, and optimizing workflows and systems across our post-sales tech stack. You will bring AI tools to bear where they create real leverage, while remaining grounded in the systems thinking and integration fundamentals that make solutions durable and scalable.

This is a hands-on, cross-functional role for someone who is excited by the opportunity to bring engineering rigor to CX Operations. You'll work closely with the post close teams (onboarding & implementation, customer success, customer engagement, support) and CX ops teams to turn ideas into scalable solutions that drive efficiency, improve customer outcomes, and elevate the post-sales experience.

This is a remote opportunity within Canada and the US.

Ideal Candidate

An engineer and systems thinker at heart with a strong grasp of post-sales and support workflows. They understand how to analyze a process, identify where friction lives, and design solutions that are simple, scalable, and maintainable, whether that means configuring an integration in Workato, writing a Python script, or deploying an AI agent in Dust. They're passionate about exploring how emerging technologies (especially MCPs and LLMs) can augment and transform the way CX teams serve customers but equally knows when not to depend on them, finding equal comfort in an iPaaS platform as they are in a code editor.

This person thrives at the intersection of customer problems, data, and code. They can read a business requirement, map a workflow, and build a solution using the right tool for the job, moving fast to prototype new ideas while thinking in systems: for scale, integration, or even failure. They're highly collaborative and able to communicate effectively across technical and non-technical teams, bridging the gap between CX strategy and technical execution.

Key Responsibilities

What We Are Looking For

Preferred Qualifications

Compensation

USA-based roles: Annual base salary between $123,000 USD and $178,000 USD, plus benefits (health, dental, 401k), paid time off, equity grant, and incentive programs.

Canada-based roles: Annual base salary between $110,000 CAD and $160,000 CAD, plus benefits (health, dental, RRSP), paid time off, equity grant, and incentive programs.

What We Offer

Culture and Values

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

1Password is proud to be an equal opportunity employer committed to fostering an inclusive, diverse and equitable workplace.