Head of Customer Operations

About the Job

Ecorobotix Inc. creates innovative robotic solutions that reduce the negative ecological impact of modern agriculture. We have developed an AI-based ultra-high precision spot spraying technology that drastically reduces the amount of chemicals used in crop fields while keeping costs competitive. The technology is currently deployed on our tractor-towed ARA machine. By joining our talented and dynamic team, you will contribute to a more sustainable, environment-friendly agriculture in an innovative scale-up at the cutting edge of technology. We are a revolutionary organization with a great work environment that supports creativity through self-motivation.

General Objective of the Role

As Global Head of Customer Operations & Services, you will lead and scale Ecorobotix's global after-sales organization, ensuring customers and distributors achieve maximum performance and uptime from our solutions. You will own Level 3 support activities and the full-service backbone, from technical support and field operations to spare parts, documentation, and dealer enablement. As Ecorobotix expands globally, you will play a key role in designing and scaling the processes, tools, and organization required to support global growth. Frequent international travel across key markets will be required.

Reporting Lines & Interactions

This role reports to the Chief Product Officer and works closely with Product Management, R&D, Sales, Operations, distributors, and key customers worldwide.

Key Responsibilities

1.Service Operations & Customer Support

2.Global Scale-Up

3.Dealer & Service Enablement

4.Spare Parts & Service Infrastructure

5.Continuous Improvement & Product Feedback

6.Processes, Tools & Digitalization

7.Budget

Qualifications