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Assistant Manager

Steve Madden Canada

Montreal, QC On-site Full-time

Posted 2026-05-23

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Job Description

ABOUT THE ROLE

At Steve Madden, the energy of our brand starts with our employees. We are bold, motivated, and always on the move — and we are looking for someone who shares this energy!

If you are enthusiastic, organized, and eager to work in the fashion industry, this could be a perfect fit for you.

We are looking for an Assistant Manager to join our team in Royalmount to assist the store manager in all aspects of the daily operations of a retail store to achieve targeted productivity, sales and profitability.

MAJOR RESPONSIBILITIES

Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
Monitor operations to ensure standards are met and maintained regarding merchandise presentation, customer service, store safety, cleanliness, shrinkage and operating cost controls
Manage store in absence of Store Manager
Assist in active recruiting, selection, training, scheduling, and evaluation of store personnel
Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements
Demonstrate salesmanship skills by maintaining sales productivity levels
Assist in floor moves, merchandising, display maintenance, cleaning store including bathroom and stockroom, vacuuming and returning product to inventory
Monitor deliveries of product movement within the store to ensure effective inventory and merchandise management
Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock
Adhere to all Company policies, procedures and practices including signing, pricing and loss prevention
Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers
Implement security precautionary measures to protect company assets
Use POS system
Complete other duties as assigned
Participate in special projects as needed
Lift boxes maximum weight of 50 pounds
Stand for long periods of time, approximately 6-8 hours
Safely use a ladder, maximum height of 10 ft

EDUCATION AND EXPERIENCE

High school diploma or equivalent
1-3 years experience in a retail store
Management experience required

LANGUAGE SKILLS

Good communication skills
Strong interpersonal and customer service skills
Strong verbal and written communication skills required
Proper telephone etiquette

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