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Community Manager Resume Tips

What recruiters look for, keywords that get past ATS, and what skills to highlight in 2026.

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A Day in the Life

A Community Manager typically starts their day triaging mentions, DMs, and forum threads across platforms like Discord, Reddit, and LinkedIn—prioritizing escalations and flagging product feedback for the dev or marketing team. Midday is often spent coordinating with content, growth, and support teams to align on campaigns, drafting community newsletters, or hosting a live AMA or Twitter Space to deepen member engagement. By end of day, they're pulling engagement analytics from Khoros or Sprout Social, identifying trending conversations to inform the next content calendar cycle, and nurturing power users or brand ambassadors through 1:1 outreach.

ATS Keywords to Include

Recruiters and hiring software scan for these — make sure they appear naturally in your resume.

community engagement online community management social listening ambassador program user-generated content (UGC) community-led growth member retention moderation policies cross-functional collaboration community health metrics

Example Resume Bullets

Strong bullet points use action verbs, specific context, and measurable outcomes. Adapt these for your own experience.

Tools & Technologies

Industry-standard tools hiring managers expect to see for this role.

Discord (server management, role automation via MEE6/Carl-bot) Khoros or Hivebrite (enterprise community platforms) Sprout Social or Hootsuite (social listening and scheduling) Notion or Confluence (community playbooks, documentation) Beehiiv or Substack (community newsletters and member communications)

Emerging Skills Worth Adding

Skills becoming highly valued in the next 2–3 years — early adoption signals forward-thinking candidates.

Common Questions

What metrics should a Community Manager highlight on their resume?

Focus on community growth rate (e.g., 'grew Discord from 2K to 18K members in 9 months'), engagement rate benchmarks (DAU/MAU ratio), retention metrics, and business impact like support ticket deflection percentage or product feedback loops that influenced roadmap decisions. Avoid vanity metrics like raw follower counts without context.

How is a Community Manager role different from a Social Media Manager?

A Community Manager is primarily inward-facing — nurturing relationships, moderating discussions, and activating existing members within owned channels like forums, Slack groups, or Discord servers. A Social Media Manager is outward-facing, focused on brand publishing and audience acquisition across public platforms. Many companies now split these roles, so your resume should clearly reflect which function you owned.

What experience matters most for breaking into community management in a B2B SaaS company?

Hiring managers in B2B SaaS prioritize candidates who can demonstrate cross-functional collaboration (especially with product and customer success), experience managing a Slack or Discord community for a technical audience, and the ability to extract product insights from community conversations. Certifications from CMX Hub or The Community Roundtable, plus hands-on experience building community programming from scratch, strongly differentiate candidates.

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